Privacy Policy

This privacy policy (“Policy”) explains how Ohata Shoji Canada Inc. (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website https://ohatascrap.com (the “Site”) and our scrap metal and electronics recycling operations in Canada (the “Services”). By accessing or using the Site or doing business with us, you acknowledge that you have read, understood, and agreed to this Policy. If you do not agree to the terms, please discontinue use of the Site and our Services.

We may update this Policy from time to time. Your continued use of the Site or our Services after changes are posted will signify your acceptance of the revised Policy.

This Policy applies to personal information we collect through the Site and in connection with our operations in Canada, including at our facility in Delta, BC.

1. What Information We Collect

Personal Information You Provide (Online & By Contact)

We collect personal information that you voluntarily provide via the Site, email, online forms, telephone, or other direct contact with us. This may include, for example:

Name
Email address
Mailing or billing address
Telephone number
Company or organization information
Service or quote request details
Any other information you choose to submit in your message

We do not use the Site to collect credit card numbers or other payment card details. We also do not collect sensitive identifiers such as Social Insurance Numbers through the Site.

On-Site Identification & Transaction Records

In the course of our scrap metal and electronics recycling operations, we are legally and operationally required to verify the identity of individuals and maintain accurate transaction records. This is necessary for theft prevention, regulatory compliance, and to cooperate with law enforcement when required.

When you bring materials to our facility, we may collect and store personal identification information, which can include:

Full name
Residential address
Telephone number or other contact details
Government-issued photo ID information (e.g., driver’s licence number)
Vehicle information (e.g., licence plate, vehicle description)
Transaction details (material type, weight, price, date and time)
In some cases, additional identifiers such as VIN for certain regulated items (for example, catalytic converters)

We may record this information in our internal systems and/or through trusted third-party platforms used for yard management and compliance, such as GreenSpark or functionally similar industry-standard software. These providers are required to protect personal information and use it only for the purposes of providing services to us.

Information collected for compliance and record-keeping purposes may be retained for as long as required under applicable laws and may be disclosed to law enforcement or regulatory authorities when legally required.

Information Collected Automatically

When you access or use the Site, we may automatically collect certain information (“Usage Information”), such as:

Browser type and version
Operating system
IP address or other device identifier
Pages viewed and links clicked
Time and date of visits
Referring website or URL

Usage Information helps us understand how visitors use the Site, keep the Site secure, and improve our content and services. Usage Information is generally non-identifying, but if we link it to you as an identifiable individual, we treat it as personal information.

Cookies & Similar Technologies

We may use cookies, web beacons, pixel tags, and similar technologies (collectively, “cookies”) to:

Recognize your browser or device
Remember your preferences
Monitor Site performance and traffic patterns
Improve security and prevent fraud
Support analytics and limited remarketing

You may disable or delete cookies through your browser settings, but doing so may affect certain features or functions of the Site.

2. How We Use Personal Information

We use personal information for purposes such as:

Responding to your inquiries and requests
Providing quotes, purchase information, or service details
Verifying identity where required for scrap metal and recycling transactions
Maintaining accurate transaction, accounting, and compliance records
Managing customer relationships and communications
Operating, maintaining, and improving the Site and our Services
Conducting analytics and internal reporting
Sending service-related notices or important updates
Complying with legal and regulatory obligations

We may also use aggregated or de-identified information (which does not identify you personally) for statistical, research, or reporting purposes.

We do not sell your personal information. We may share personal information in the following situations:

Service providers: With trusted third parties who perform services on our behalf, such as website hosting, analytics, IT support, yard management and compliance platforms (e.g., GreenSpark or similar), communications, or payment processing.
Professional advisors: With lawyers, accountants, auditors, or other professional advisors as necessary for legitimate business purposes.
Legal and safety: When required to comply with applicable laws, regulations, court orders, or other legal processes, or to protect the rights, property, or safety of our company, our customers, or others.
Business transactions: In connection with a merger, acquisition, asset sale, financing, reorganization, or similar business transaction involving Ohata Shoji Canada Inc.

Where we share personal information with service providers, we require them to protect the information and use it only for the purposes for which it was provided.

4. Your Privacy Rights

Subject to applicable law, including British Columbia’s Personal Information Protection Act (PIPA), you may have the right to:

Request access to the personal information we hold about you
Request correction or updating of inaccurate or incomplete information
Request deletion of personal information where permitted by law
Withdraw consent to certain uses of your information (for example, marketing emails)

To exercise these rights, please contact us using the details in the “Contact Us” section below. We will respond within a reasonable timeframe and in accordance with applicable laws.

5. Analytics & Marketing

We may use analytics services (such as Google Analytics) to better understand how visitors use the Site and to help us improve it. These services may use cookies and similar technologies to collect Usage Information.

You can manage or opt out of certain tracking and analytics as follows:

Google Analytics: You can install the Google Analytics Opt-out Browser Add-on .
Browser settings: You can adjust your browser settings to block or delete cookies.

Even if you opt out of certain tracking, you may still see online advertisements, but they may be less tailored to your interests.

6. External Links

The Site may contain links to other websites that are not operated or controlled by us. We are not responsible for the content, privacy practices, or security of those third-party websites. We encourage you to review the privacy policies of any websites you visit.

7. Children’s Privacy

The Site is not intended for, and we do not knowingly collect personal information from, individuals under the age of 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete it.

8. How We Protect Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to our collection, use, disclosure, or protection of personal information, even if we have been advised of the possibility of such damages.

10. Governing Law

This Policy and any disputes arising out of or relating to it are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

11. Contact Us

If you have any questions or concerns about this Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Ohata Shoji Canada Inc.
Business Location: 877 Cliveden Ave, Delta, BC V3M 5R6, Canada
Mailing / Registered Office: 7985 Granville St, Vancouver, BC V6P 4Z3, Canada
Phone: +1 778-751-0879
Email: info-ca@ohatascrap.com